General terms and conditions of business
§ 1 Scope and basis
(1) Unless otherwise expressly agreed, the following terms and conditions shall apply to the agreement of the
services between the patient (hereinafter referred to as "Client") and DripDrip GmbH
and DripDrip GmbH, Eppendorfer Baum 26, 20249 Hamburg, Germany, the present
General Terms and Conditions (hereinafter referred to as "GTC") as a treatment or service contract pursuant to
service contract according to §§ 630a ff, 611 ff. BGB.
(2) According to the treatment contract between DripDrip Ltd. and the Customer the following is due
DripDrip GmbH owes the performance of the promised services with the aim to improve the well-being or the
or wellness of the client by mutual agreement. The client is obliged to
payment of a remuneration. According to §§ 630a, 611 BGB the amount of the remuneration is
is left to the free agreement between DripDrip Ltd. and the client (see the
price list). If the remuneration was not discussed at the time of the conclusion of the contract
the contract, it shall be deemed to be agreed upon according to § 612 of the German Civil Code (BGB).
Details of the remuneration can be found in § 5 of these General Terms and Conditions.
(3) The intravenous therapy (IV therapy) offered by DripDrip GmbH does not serve the purpose of
treatment of diseases or bodily injuries, but for the well-being of the customer (wellness treatment).
(wellness treatment). Reimbursement of the costs of the wellness treatment by the
(statutory) health insurance companies. The customer is liable for the costs.
(4) If these General Terms and Conditions are translated into a foreign language and become an integral part of the contract, then in the event of
language, the German version of the General Terms and Conditions shall be decisive.
§ 2 Conclusion of Contract
(1) The treatment contract between DripDrip Ltd. and the client is concluded
if the client accepts the service offer of DripDrip Ltd. The §§ 6 and 7 of these
Terms and Conditions become effective already upon agreement of the first appointment.
(2) DripDrip Ltd. has the right to refuse a treatment contract without giving any reasons
especially if the necessary relationship of trust cannot be expected or if it is a matter of health
or in case of health problems of the client, which the DripDrip Ltd.
DripDrip GmbH cannot or is not allowed to treat due to its business orientation (wellness treatment) or for legal
legal reasons, DripDrip GmbH cannot or is not allowed to treat. In this case the
claim for the services rendered until the refusal.
§ 3 Content and purpose of the treatment contract
(1) The DripDrip Ltd. and/or the alternative practitioners employed by it render their services
services to the client in the form of proper and professional wellness therapy in the sense of the
in the sense of the treatment contract.
(2) The DripDrip Ltd. and/or the alternative practitioners employed by it shall inform the customer
about the applicable therapy procedures as well as about their advantages and disadvantages in professional
and financial aspects. Subsequently, the client decides freely which of these procedures he/she
he would like to make use of. His consent to the respective IV therapy is
(3) Within the scope of its therapy procedures, DripDrip GmbH closely cooperates with designated
pharmacies. In some cases, complementary medical procedures are also
which are not yet or not conclusively recognized by orthodox medicine. The
means that the causal efficacy of such procedures has not yet been explained or
conclusively explained or proven. A subjectively expected success of these procedures can therefore neither be
can therefore neither be promised nor guaranteed. Liability claims, also for
possible consequences, are not to be derived from this.
§ 4 Cooperation of the customer
The customer is not obliged to actively cooperate. However, DripDrip GmbH is
DripDrip GmbH is entitled, however, to discontinue the treatment if the necessary relationship of trust
especially if the client denies the contents of the consultation,
gives inaccurate or incomplete information about the required medical history, or
thwarts therapy measures.
§ 5 Remuneration
(1) DripDrip GmbH is entitled to remuneration for its services. The client will be informed about the
the customer will be informed about the amount of the remuneration in the initial consultation or before each
price list. An obligation to apply foreign fee schedules
or fee schedules (e.g. for doctors or non-medical practitioners) does not exist.
(2) Unless otherwise agreed, the remuneration for each day of treatment is to be paid
according to the invoice directly after the consultation or treatment by card payment
(EC/Debit/Credit) against receipt or invoice. Details of this can be found in
from § 10 of these GTC.
§ 6 Binding nature of appointments
Appointments that cannot or do not want to be kept by the patient are to be cancelled by him in advance
by telephone, in person or by e-mail. Appointments that are not kept
less than 48 hours in advance or not canceled at all can be detrimental to the treatment process.
the course of treatment, which is why in these cases it is recommended to make an
appointment is recommended.
§ 7 Appointment management
(1) For an optimal appointment management DripDrip Ltd. uses its own
appointment management system. For making appointments the following data will be entered into the
calendar: name, first name, date of birth, address, telephone number, e-mail address
address, if necessary family doctor and if necessary appointment history.
(2) Legal bases for the processing of patient data are Art. 6 para. 1 letter b)
DSGVO, Art. 6 para. 1 letter a) DSGVO and Art. 9 para. 2 letter h) DSGVO. The data
will be stored for a period of ten years in parallel with the professional retention
ten years. The data will not be forwarded by DripDrip GmbH to commercial providers.
to commercial providers. The non-medical practitioners employed for the provision of services are bound to the
bound to secrecy.
(3) In order to reduce the number of missed appointments, the customer will be reminded by SMS and/or e-mail about the
reminded of the agreed appointment. If the client informs DripDrip Ltd. in writing that he does not want to receive
DripDrip Ltd. will deactivate the reminder function for the patient.
deactivate the reminder function for the patient.
§ 8 Confidentiality of treatment
(1) DripDrip GmbH will treat all customer data confidentially and will not provide information to
third parties regarding the customer survey, the consultation and the therapy as well as regarding the
circumstances and personal circumstances of the patient only with the express written consent of the patient.
written consent of the patient.
(2) Paragraph 1 is not applicable if DripDrip GmbH is obligated to disclose the data due to legal regulations.
to disclose the data due to legal regulations - e.g. due to the obligation to
obligation to report certain infectious diseases - or if DripDrip GmbH is required by
is obliged to disclose data due to official or judicial order. This also applies to
custodians, but not for information to spouses, relatives or family members.
or family members. Paragraph 1 shall also not apply if, in connection with
in connection with the consultation, diagnosis or therapy, personal attacks against the alternative practitioner
practitioner providing the service or his professional practice, and he is in conflict with the
by using correct data or facts.
(3) In all other respects, the data protection information published on the homepage shall apply.
§ 9 Data Protection and Hand File
(1) The customer is aware of and agrees to the fact that within the scope of the treatment or
DripDrip GmbH stores the necessary personal data on data carriers within the scope of the
(2) In case of commissioning of services by third parties (e.g. laboratory services) by the
DripDrip Ltd. no personal data of the customer will be disclosed, unless this is
necessary for the treatment or the customer has given his explicit consent.
(3) The DripDrip Ltd. or the alternative practitioners employed by it shall keep records
about the services rendered (documentation). If the client requests to inspect or
copy of the documentation, this will be made possible or will be produced from the documentation according to the
from the documentation, unless there is a legal right to free transmission.
exists. If there are originals in the documentation, these shall be enclosed as a copy.
enclosed. The copies shall receive a note (e.g. stamp imprint or sticker) which
that the originals are in the possession of DripDrip GmbH.
§ 10 Invoicing
According to § 5, the customer will receive an invoice within the card payment with
date of the treatment and specification of the provided services as well as, if applicable, third-party and
additional services. The invoice shall contain the name and address of DripDrip GmbH, the
name and, if requested, the address of the customer. The retroactive issuance of
invoices or receipts is not possible for organizational reasons. For all
The applicable VAT rate, if any, shall be shown for all types of services.
§ 11 Disagreements
Disagreements arising from the treatment contract and the GTC should be settled amicably.
amicably. For this purpose, it is advisable to submit counter-arguments, differing opinions
or complaints in writing to the other contracting party.
§ 12 Severability clause
Should individual provisions of the treatment contract or the GTC be or become invalid or void, this shall
invalid or void, the validity of the treatment contract and the GTC as a whole shall not
as a whole shall not be affected. The invalid or void provision shall rather be replaced by a provision
interpretation by a provision that comes closest to the purpose of the contract and the will of the
the intention of the contracting parties.
Hamburg, May 15, 2023